Terms of Service

By accessing this website, submitting project specifications, or signing a statement of work (SOW) with Xthive, you agree to be bound by these Terms of Service, along with our Privacy Policy.

If you represent an organization or corporate entity, you certify that you possess the necessary administrative authority to bind that entity to these conditions.

Xthive provides custom digital solutions, including:

• Agentic AI Systems, Machine Learning models, and database integrations.
• Custom SaaS platform development, API architectures, and Cloud / DevOps pipelines.
• Technology consulting, technical support, and post-release system maintenance.

Detailed deliverables, pricing schemes, milestones, and project-specific scope will be outlined in a separate Statement of Work (SOW) signed by both parties.

To ensure successful project execution and meet roadmap timelines, the Client agrees to:

• Provide accurate, structured requirements, graphic resources, and configuration access (e.g. cloud setups, API keys) in a timely manner.
• Participate in scheduled milestones and UAT (User Acceptance Testing) sign-offs.
• Notify Xthive immediately of any alterations to the primary project scope that may affect costs or delivery timelines.

Our standard intellectual property (IP) terms ensure transparency for both parties:

Custom Deliverables: Upon full receipt of final payment, Xthive transfers all rights, title, and ownership of custom code, styling, and database logic built specifically for the Client under the relevant SOW.

Xthive Background Tech: Xthive retains sole ownership of pre-existing tools, libraries, scripts, boilerplate frameworks, and custom model templates used during development. Xthive grants the Client a non-exclusive, perpetual, royalty-free license to use these embedded items solely within the project deliverables.

Payment conditions are configured according to the engagement model selected in the SOW (e.g. fixed milestones or hourly sprint models):

• Invoicing: Invoices are sent upon achieving designated milestones or weekly/monthly sprints. Payments are due within 14 calendar days from the invoice date.
• Late Payments: Xthive reserves the right to suspend development, system deployments, or support coverage in the event of unresolved past-due invoices.
• Refunds: Payments for completed milestones are non-refundable, as they correspond directly to completed development hours and engineering resources.

Both parties agree to treat all business information, source code, data sheets, and strategic plans disclosed during the engagement as highly confidential.

Neither party shall disclose, reproduce, or distribute the confidential information of the other party to third parties without prior written consent, except to employees and subcontractors who require access for the project execution and are bound by confidentiality covenants.

Standard Warranty: Xthive warrants that all deliverables will be developed in a professional manner in alignment with standard software development practices. We provide a post-deployment bug-support window (defined in the SOW) to rectify deployment errors.

Limitation of Liability: Xthive is not liable for indirect, incidental, or consequential damages, including loss of profits, data corruption, server downtime, or third-party service failures (e.g. AWS, OpenAI APIs, payment gateway disruptions). In no event shall Xthive's total liability exceed the cumulative fees paid by the Client to Xthive under the corresponding contract.

Either party may terminate an ongoing development contract with written notice (normally 30 days, as specified in the SOW).

Upon termination:

• The Client agrees to pay for all development hours and completed milestones achieved up to the termination date.
• Xthive will deliver all source code and documentation completed up to the payment cutoff.
• Both parties will return or verify the destruction of any proprietary materials.

These terms, along with individual SOW agreements, are governed by the laws of Pakistan.

Any legal disputes, claims, or differences arising out of these terms shall be subject to the exclusive jurisdiction of the competent courts located in Lahore/Islamabad, Pakistan.